FAQ

How do I place an order?

Orders may be placed online only and will typically be processed within 2 days of placement. Products are made fresh daily so please allow up to 2 days for your order fulfillment. Should you have questions regarding an order please call 571-293-1519 or email our customer service and they will promptly contact you.

Payment and Shipping

All orders will be processed within 2 days of placement. Shipping includes anywhere in the United States with the exception of Hawaii, Alaska, Puerto Rico or the Virgin Islands. Most packages will be received within 2-3 days from ship date. You will receive a shipping confirmation with your tracking number once your order has shipped. If you have any questions regarding an existing order, please email info@caramel.works and we will respond promptly. Your satisfaction is of the utmost importance.

Secure Ordering & Payment Options

We accept all major debit/credit cards including Paypal. CaramelWorks website uses the latest online SSL web security and encryption for all personal information. 

Returns & Refunds

We're very sorry, but perishable food products and gift cards cannot be returned. Yummyworks LLC cannot be held responsible for damage to packages that may occur during shipping, including heat related damage. We are also not held responsible for shipping delays caused by shipping carriers or unforeseen weather conditions. If you are unsatisfied with your purchase please contact support@caramel.works with your information & concerns and our customer support will reach out to you. Caramelworks wants every customer to have a positive experience and we will do our best to make that happen.

Returns on non-perishable items may be returned within 30 days of purchase date. No re-stocking fee.

Privacy Policy

This privacy notice discloses the privacy practices for www.caramel.works. This privacy notice applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing


We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

Security


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 571-293-1519 or via email.

Terms & Conditions

Please read these terms and conditions carefully before using
www.caramel.works operated by Yummyworks LLC.

Conditions of Use


We will provide their services to you, which are subject to the conditions stated below in this document. Every time you visit this website, use its services or make a purchase, you accept the following conditions. This is why we urge you to read them carefully.

Privacy Policy
Before you continue using our website we advise you to read our privacy policy regarding our user data collection. It will help you better understand our practices.

Copyright
Content published on this website (digital downloads, images, texts, graphics, logos) is the property of Yummyworks LLC and/or its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of Yummyworks LLC, with copyright authorship for this compilation by Yummyworks LLC.

Communications
The entire communication with us is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.

Applicable Law
By visiting this website, you agree that the laws of the [your location], without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Yummyworks LLC and you, or its business partners and associates.

Disputes
Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by state or federal court Loudoun County VA and you consent to exclusive jurisdiction and venue of such courts.

Comments, Reviews, and Emails
Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing Terms and conditions from Yummyworks LLC of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation. We reserve all rights (but not the obligation) to remove and/or edit such content. When you post your content, you grant Yummyworks LLC non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media.

License and Site Access
We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.

User Account
If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password. We reserve all rights to terminate accounts, edit or remove content and cancel orders in their
sole discretion.