Making a Claim

When something goes wrong, the last thing you need is to figure out the insurance system on your own. That's where we come in.

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As your broker, Long Burroughs acts on your behalf, helping you navigate the claims process, communicate with your insurer, and get the best possible outcome.

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What to do first

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Get in touch with us as early as possible. The sooner we're across it, the better placed we are to help.

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• Call us on +64 9 374 5980

• Email hello@longburroughs.co.nz

• Have your policy details on hand if you can​

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Not sure if something is claimable? Just reach out and we'll work through it with you.

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What happens next

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We'll assess the situation, confirm your cover and notify your insurer on your behalf. From there we stay involved, keeping you informed, following up with the insurer and making sure nothing falls through the cracks.

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A note on urgency

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If you're dealing with an emergency, a fire, flood, break-in or anything requiring immediate action, contact emergency services first then call us. Most policies allow for emergency repairs or protective measures before a formal claim is lodged. Keep receipts for anything you spend.

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Cover types we assist with

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We support claims across all the cover we advise on, including business interruption, liability, property, professional indemnity and personal lines.